We are so grateful we found Sam!! This is the second time we hired him, and if need be, we'll hire him again! He's very responsive, professional, and really knows what he's doing!!
S. · United StatesUSVerified review
Zoho support and maintenance
Your Zoho, looked after.
Ops-as-a-Service after go-live. Fixes, changes, health reports and new automations every month, so your system keeps up with your business without hiring an in-house admin.
What goes inWhat you get
- Support requests
- Change ideas
- New Zoho features
- Usage data
Care & GrowthOngoing operations
- Fixes & changes
- Monthly health report
- New automations
- Quarterly roadmap
What you achieve
The difference it makes
Peace of mind
Someone who knows your system is on hand when anything breaks.
Always improving
New automations every month instead of a system that slowly goes stale.
An expert on call
Zoho expertise without hiring a full-time admin.
Predictable
A fixed monthly plan with a clear allowance of work.
See it in Zoho
Support you can measure
For clients on Zoho Desk, we keep queues, SLAs and happiness ratings working as your team grows.
Zoho product screens shown with Zoho's own sample data.
How it works
What happens, step by step
From the first call to a finished result. You always know what is happening, who is doing it and what you get at each stage.
Needs youWe handle it
Book step one -
01Month 1You + Vicrence
Onboarding
We review your system, agree priorities and set up your request channel.
A prioritised backlog
-
02Any dayYou
Send a request
Email or WhatsApp a fix or change. Most small requests are handled within days.
Fixes and changes done
-
03Every monthVicrence
Build and improve
Change hours (Care Lite and Care) or new automations (Growth) delivered from the backlog.
Your system improving
-
04Monthly or quarterlyVicrence
Health report
Usage, data quality, failed automations and recommendations: monthly on Care and Growth, quarterly on Care Lite.
A regular health report
-
05Every quarterYou + Vicrence
Roadmap review
Growth plans include a review of what to build next.
A 90-day roadmap
Capabilities
Everything that can be done
Pick what you need. We scope only what your team will use.
Fixes
Broken workflows, errors and integration issues resolved.
User admin
New starters, leavers, roles and permissions.
Workflow changes
Adjust rules as your process changes.
Reports and dashboards
New reports when you need new numbers.
New automations
Growth plans add new automations each month.
Zoho release reviews
We tell you which new Zoho features are worth using.
Staff training
Onboard new team members properly.
Priority response
Growth plans jump the queue.
Choose a plan
Three ways to keep it running
Fixed monthly price. Three-month minimum, then month to month.
Care Lite
Keep it ticking over
$250/month
Up to 2 hours a month.
- Support and fixes
- User admin
- A quarterly health report
- Requests by email or WhatsApp
Care
Keep it working
$395/month
Up to 4 hours a month.
- Support and fixes
- User admin and small changes
- A monthly health report
- Requests by email or WhatsApp
Most popularGrowth
Keep it improving
$795/month
Up to 10 hours a month, new builds included.
- Everything in Care
- New automations every month
- A quarterly roadmap review
- Priority response
Price
From $250/month
Care Lite $250 a month (up to 2 hours). Care $395 a month (up to 4 hours). Growth $795 a month (up to 10 hours, new builds included). Three-month minimum.
Get a fixed quote All pricesDeliverables
What you get
- A request channel by email or WhatsApp
- Monthly change hours or new automations
- A health report: quarterly (Care Lite) or monthly (Care, Growth)
- Quarterly roadmap reviews (Growth)
Ideal for
Who it's for
- Businesses that rely on Zoho every day
- Teams without an in-house Zoho admin
- Clients after an Operating System build
Client reviews
Read all 19 reviews What clients say
Rated 4.8 out of 5 across 19 verified reviews.
Samuel has been very responsive and Helpful
G. · United StatesUSVerified review
top notch- very helpful
G. · United StatesUSVerified review
FAQ
Questions about care and growth plans
Is there a minimum term?
Plans run for a minimum of three months, then month to month.
Do you only support systems you built?
No. We can take over an existing setup after a short health check.
What if we need more than the plan covers?
Larger pieces of work are quoted separately, and nothing starts without your approval.
Ready to talk about care and growth plans?
Book a free 15-minute fit call. You'll leave knowing whether an audit is worth it, whether or not you hire us.