Zia is the AI built into Zoho. We switch on the features that pay off for your business, train them on your data and build AI agents and workflows around how your team works, so the AI actually gets used.
Zia scores leads and deals and flags who to call next, so your team stops guessing.
AI drafts emails and replies, summarises long threads and fills in records for you.
Ask a question in plain English and get the chart, instead of waiting for a report.
AI agents handle routine steps, from triaging tickets to updating deals, inside the rules you set.
From the first call to a finished result. You always know what is happening, who is doing it and what you get at each stage.
We review your Zoho edition, data quality and history, and which Zia features you already pay for.
A shortlist of AI wins for your business
Predictions are only as good as your data, so duplicates, gaps and stale records are fixed first.
Data Zia can learn from
Scoring, predictions, email intelligence and assistants configured for your pipeline and team.
Zia features live in your apps
Custom AI steps in workflows, and agents built in Zia Agent Studio where your plan allows.
AI doing real work
Short sessions on asking Zia, using AI drafts and trusting the scores.
A team that uses the AI
We check accuracy against real outcomes and adjust, or keep it tuned on a Care plan.
Pick what you need. We scope only what your team will use.
Zia scores leads and predicts which deals are likely to close.
Suggests when each lead or contact is most likely to respond.
Flags unusual drops or spikes in sales, calls or activity before they hurt.
Reads incoming emails for sentiment and intent so urgent ones surface first.
Fills in company and contact details from public sources and email signatures.
Spots repetitive actions your team does and suggests automating them.
Draft, rewrite or change the tone of emails, replies and messages in seconds.
Summarise long email threads, records, notes and tickets into a few lines.
"Show deals closing this month" gives you the answer without building a report.
Zia can run on its built-in AI or connect to OpenAI with your own API key.
Classifies and tags tickets so they reach the right person faster.
Detects frustrated customers so they get priority.
Suggests replies from your knowledge base for agents to approve.
One-paragraph summaries of long ticket histories for quick hand-offs.
Ask questions about your data and get charts back in Zoho Analytics.
Describe a calculation and Zia writes the formula or query.
Zia explains what changed in a report and why it matters.
Pre-built AI agents for sales and support tasks, on supported Zoho plans.
No-code AI agents built for your process, using Zoho's library of built-in actions.
Classify enquiries, draft follow-ups or extract details automatically with Deluge.
Agents act only on the data and actions you allow, with people approving key steps.
Which Zia features you get depends on your Zoho edition (most predictive features need Enterprise or higher), and some agent features are still rolling out. Predictions also need enough history to learn from. We confirm all of this in the readiness check before you pay for anything.
Setup of Zia features you already pay for, from $450. Custom AI agents and AI workflows quoted after the audit.
Get a fixed quote All pricesRated 4.8 out of 5 across 19 verified reviews.
Samuel has a deep understanding of the platform process, which made working with him very easy. He was very professional and did a great job with the feedback, and made everything work better than expected. I highly recommend Samuel for all future projects.
Samuel delivered exactly the output we were expecting. He followed the project requirements smoothly and demonstrated a clear understanding of the tasks. Before beginning the work, he thoroughly explained his insights and approach, which helped set clear expectations.
Samuel was just amazing he know his stuff and did everything requested and also above and explained everything very well surely will be using him again
Many Zia features need Zoho CRM Enterprise or higher, or Zoho One. We check your edition first and tell you what you can use today.
Zia runs inside Zoho. If you connect OpenAI with your own key, we set it up so you control what is shared.
No. It takes the repetitive work off them. Every agent we build has people approving the steps that matter.
Predictions improve with more past deals and tickets. If you are just starting, we begin with generative AI and automation, which work from day one.
Book a free 15-minute fit call. You'll leave knowing whether an audit is worth it, whether or not you hire us.